MS SONIC Policies

Warranty

Thank you for choosing MS SONIC! We want you to shop with confidence. Below are our simple warranty guidelines:

  1. Warranty Period
    Customers are eligible to claim warranty as long as the product is still within the warranty period. The warranty period starts from the date the product arrives at your delivery address.

  2. Distance & Location
    If your location is far from us, don’t worry. We’ll communicate with you through phone, WhatsApp, or any suitable platform to guide you on the next steps.

  3. Warranty Process
    If your warranty claim is approved, we will further discuss the best solution for you—whether it’s repair, replacement, or other available options.

For any warranty concerns, please contact our customer service team. We’re happy to help!

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Wisma Malik, Level 3, No 23 & 25, Jalan Tun Tan Siew Sin, 50050 Kuala Lumpur

Call: +(60)12-336 5794

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